You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 5 working days, of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2-5 business days), the time it takes us to process your return once we receive it ( 0 business days), and the time it takes your bank to process our refund request ( 1 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.Shipping
We can ship all our items free of charge to England, Wales and Scotland lowlands, please email email@example.com for any other delivery address, and will will work out postage costs for you prior to purchase
When you place an order, we will email or call you with shipping and delivery dates. Also if you prefer, we can do cash on delivery to most of our free delivery areas, just email firstname.lastname@example.org along with the codes you are after. Or send us your contact number and we will call to discuss